Collections and Early Arrears Management
Garlands Credit Services is an expert in early arrears management; currently we handle over 70,000 overdue cases per month. Early Arrears typically includes cases that are between 45 to 90 days past due. Contact with customers may be made as the client or as Garlands Credit Services.
Key characteristics of our service include:
- Significant flexibility to handle seasonal and month to month fluctuations
- Customer retention, rehabilitation and the reduction of churn
- Emphasis on maximising productivity using state of the art workforce management tools and predictive dialling technology
- Constant monitoring of service quality by the use of score cards, temperature checks and customer surveys
- In depth business intelligence, reporting, customer insight and voice analytics
