Consumer Debt Recovery
Garlands Credit Services is a highly competent business skilled in persuading delinquent debtors to pay. Extremely experienced in handling large volumes of consumer cases and adept at persuading reluctant debtors to settle their accounts. We represent the interests of our client who pays for services on a commission only basis.
Key characteristics of our service include:
- Cases are segmented by product, age, balance, industry etc.
- Strong emphasis on high impact collection strategies that include letters, texting, voice messaging and telephony
- Easy payment options for debtors that includes an online portal, giro payment slip, IVR and standing order
- Bespoke and flexible collection paths and treatments that include field collections and litigation services
- Use of a balanced score card to measure effectiveness, productivity and quality of our agents
