Outsourcing to Garlands
10 reasons why outsourcing your customer service to Garlands makes sense in the current economic climate
1. Lower operational costs: By outsourcing, you don't need to go through the costly and time-consuming process of recruiting and training personnel, managing attrition and maintaining technology. Garlands can take all that expense off your hands.
2. Reduce capital costs: Outsourcing can relieve you of the burden of buying and equipping buildings, buying technology etc. - freeing monies to increase working capital.
3. Concentrate on key strengths: By bringing on board expertise in areas such as customer service, telesales and back office, outsourcing to Garlands will free your managers' time to concentrate on what they do best.
4. Enhance service quality: Through more efficient contact handling processes, better trained and more experienced Advisors, better technology and a heightened focus on understanding and meeting customer needs, we can help you boost service levels.
5. Improve performance: Regardless of whether your Key Performance Indicators relate to customer satisfaction, sales, first call resolution or customer retention, Garlands can help you exceed targets and boost customer loyalty.
6. Meet short term project requirements: Outsourcing customer service and telemarketing is perfect for short term tactical marketing campaigns and for meeting unexpected or seasonal peaks in contact volumes.
7. Faster time to market for new products: Outsourcing is the perfect solution when you need to rapidly set up support for new product and service launches.
8. Access to new skills: Garlands will provide skills and areas of expertise that often can't easily be accessed using in house resources - such as retention, customer lifecycle management, upselling, cross-selling and collections skills.
9. Access to new technologies: Garlands can provide cutting-edge technology resources - such as unified communications, speech analytics and advanced performance optimisation - together with the experience of knowing how to deploy these resources in a customer contact setting.
10. Improve your contact handing processes: Finally, we can help you improve processes in order to serve customers more efficiently, faster and more cost-effectively.
Click here to read about UK organisations that have benefitted from the Garlands' approach.
