In Technology
Garlands recognises the important role that technology plays in modern customer contact and uses best-of-breed technology (from Aspect, QPC, etalk, Amcat, HP, Microsoft, Cisco and others) to efficiently answer, prioritise, route and report on contacts, however they are delivered (i.e. via email, phone, web etc.), with advanced CRM capabilities to enable our advisors with all the information they need - plus advanced analytics and Performance Optimisation capabilities.
Garlands does not prescribe to putting automation in the way of its clients’ customers who want to speak to a person: none of our phone-based services are 100% automated.
Garlands does not prescribe to putting automation in the way of its clients’ customers who want to speak to a person: none of our phone-based services are 100% automated.
