What We Do
The Garlands name is ringing bells in the business world as one of the UK’s largest outsourced contact centres.
With four prestigious contact centre locations and an annual turnover of £48 million, Garlands is one of the North East’s largest call centre employers.
Our growing list of clients includes blue chip business in industries such as internet services, public sector, fixed and mobile communications, and financial services.
Garlands' services range from customer service to outbound customer acquisition, collections and debt recovery, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, customer registrations, customer lifecycle management and back office functions.
Our burgeoning reputation for superb customer service is borne out by plaudits from major players and a stack of industry awards.
WINNER, NOA Awards, Outsourced Contact Centre Provider of the Year: Garlands
