Our History
| 1980 | C J Garland & Co. debt collection business launched |
| 1987 | Strategic diversification into outsourcing |
| 1993 | Moved into customer service outsourcing |
| 1997 | Re-location of business to purpose-built premises on Hartlepool Marina; Touch (Garlands’ holistic people development programme) launched |
| 2000 | Second building opened on Hartlepool Marina |
| 2001 | In-house radio station, Radio Ga Ga, launched |
| 2002 | Property and IT infrastructure strengthened |
| 2003 | Third site opened in Middlesbrough town centre |
| 2004 | Client base expanded |
| 2005 | Corporate headquarters opened on Hartlepool Marina |
| 2006 | Retained ISO 9001:2000 certification and Investors In People status; Strengthened IT voice and data infrastructure; Welcomed new clients: Talk Talk, easyJet and Coventry Building Society |
| 2007 | Bolstered senior management team; created 320 new positions; announced South Shields operation |
| 2008 | Awarded COPC quality certification; Announces new corporate social responsibility initiatives |
