Rewarding Performance
Garlands is on a journey to become the 1st contact centre of choice for clients and employees and to achieve this vision, overall business goals as well as objectives for individuals have been set.
The company’s performance management system, Shine, provides the framework to support the achievement of these objectives and develop staff so they can excel in their role.
Working on a six monthly cycle, Shine involves a series of formal conversations that managers must hold with each member of their team, during which objectives are shared and reviewed, areas of focus identified, and personal development plans created.
An individual’s progress and overall achievements are regularly measured – and performance-related salary increases determined on a bi-annual basis.
Garlands is committed to recognising and rewarding those who actively contribute to the organisation and Shine has been designed to reward individuals who meet objectives and proactively take ownership of their career development.
The company’s performance management system, Shine, provides the framework to support the achievement of these objectives and develop staff so they can excel in their role.
Working on a six monthly cycle, Shine involves a series of formal conversations that managers must hold with each member of their team, during which objectives are shared and reviewed, areas of focus identified, and personal development plans created.
An individual’s progress and overall achievements are regularly measured – and performance-related salary increases determined on a bi-annual basis.
Garlands is committed to recognising and rewarding those who actively contribute to the organisation and Shine has been designed to reward individuals who meet objectives and proactively take ownership of their career development.
